Your host
Jimmy Chebat
Founder and CEO, ZIZO Technologies
Jimmy spent years running a collections operation, managing the floor, watching the same attrition curve, trying the same interventions. He did not come to this framework through research. He came to it through frustration, through watching a system break down in real time and finally asking the right question.
“The system was teaching the wrong lesson. Once I saw that, I could not unsee it.”
What this session is about
Every quarter, the same performance conversation happens inside operations teams. Output is inconsistent. Attrition is up. The floor feels unstable. And when someone finally asks why, the answer arrives quickly: the workforce has changed. People do not want to work the way they used to.
That explanation is satisfying. It is also wrong.
In repeatable-task operations, performance is not primarily a trait. It is behavior. And behavior is shaped by the environment your system creates, whether you designed that environment intentionally or not.
That explanation is satisfying. It is also wrong.
In repeatable-task operations, performance is not primarily a trait. It is behavior. And behavior is shaped by the environment your system creates, whether you designed that environment intentionally or not.
You will leave this session with:
A clear model for why performance variance in your operation is a behavioral problem, not a hiring problem
The reinforcement loop framework and the three variables that determine whether it holds
A working definition of ratio strain and how to diagnose it in your operation
A live Q&A with Jimmy Chebat at the end of the session
This session is for you if
✓
Your team's performance curve looks the same regardless of who you hire
✓
You have pushed harder on coaching and still have not moved the needle
✓
You suspect the system is part of the problem but do not have the language for it yet
✓
You are ready to stop managing around the problem and start fixing the architecture
What we will cover
01
Why performance is not a personality trait and what the distinction changes about how you manage
02
The reinforcement loop: effort, signal, meaning, next effort, and what breaks it during early tenure
03
The three variables that determine whether reinforcement works: timing, visibility, and controllability
04
Ratio strain: the silent driver of early attrition that most operations never see coming
05
Why pressure is a substitute for architecture, not a replacement, and what it costs you at scale
06
The illusion of management: why smart operators keep pulling the wrong levers and what to do instead
Hosted by Jimmy Chebat, author of The Engagement Architecture. No sales pitch. 45 minutes. Real framework.
The levers most teams keep pulling and why they are not moving the curve
More coaching
Does not fix broken architecture
More pressure
Looks like leadership. Isn't.
Better hiring
Same system. Same outcome.
Register now · Free
June 24 · 1:00 PM EST
Performance Is Behavior
Performance Is Behavior
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✓ Free to attend
✓ Live Q&A with Jimmy
✓ 45 minutes
Coming Soon
The Engagement Architecture
The Behavioral Blueprint for Lasting Results. Launching soon.
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